FAQ

We exclusively ship within the Netherlands via PostNL's secure network. All orders are processed within 24 hours and shipped in discreet, unmarked packaging with mandatory tracking. We offer two shipping options: Standard (1-3 business days delivery) and Priority (next-business-day delivery for orders placed before 12:00 PM). Both methods require adult signature upon delivery and include full tracking with email notifications. Due to legal restrictions, we cannot ship internationally or to PO boxes. All shipments originate from within the Netherlands and comply with Dutch transport regulations for research materials. Customers will receive their tracking number and expected delivery window via email once their order ships.

Your order will typically be processed and dispatched within 24 hours on business days (Monday through Friday). For standard shipping within the Netherlands, please allow 1-3 business days for delivery after dispatch, while our priority shipping option guarantees next-business-day delivery for orders placed before 12:00 PM (excluding weekends and public holidays). All shipments include full tracking, and you'll receive a confirmation email with your tracking details once your package is on its way. Please note that delivery to remote areas may occasionally take slightly longer, and we cannot be held responsible for delays caused by postal service disruptions or necessary verification procedures. Our shipping services are currently limited to addresses within the Netherlands only.

We currently only ship orders within the Netherlands and do not offer international shipping to other countries. Due to strict regulations governing the transport of research chemicals across borders, we are unable to process orders destined for addresses outside Dutch territory. This policy helps ensure full compliance with all applicable laws and prevents potential customs issues. We apologize for any inconvenience this may cause and recommend checking with local suppliers if you require research chemicals outside the Netherlands. All domestic shipments are processed through secure, tracked channels with discreet packaging for your privacy.

We offer secure and discreet domestic shipping exclusively within the Netherlands through PostNL's network. All orders are carefully packaged in unmarked materials and shipped via tracked services, with standard delivery typically completed within 1-3 business days after processing. For time-sensitive needs, we provide an expedited priority shipping option that guarantees next-business-day delivery for orders placed before our 12:00 PM cutoff. Every shipment requires an adult signature upon delivery and includes comprehensive tracking, with customers receiving digital notifications at each stage. Our operations strictly comply with Dutch regulations for transporting research materials, and we maintain a firm policy against international shipping or delivery to PO boxes to ensure full legal compliance and product security.

We accept secure payments exclusively from customers within the Netherlands through bank transfers to our business account (with full IBAN details provided upon order confirmation), major cryptocurrencies including Bitcoin and Ethereum, and credit/debit card payments processed via our encrypted EU payment gateway (Visa and Mastercard with mandatory 3D Secure authentication). All transactions must be completed in EUR within 24 hours of order confirmation, include applicable 21% VAT, and originate from Dutch financial institutions. For security and compliance reasons, we cannot accept cash, PayPal, or other e-wallet services, and all bank transfers must reference your invoice number. Business clients may contact us directly regarding purchase order agreements or volume discounts, with all transactions processed confidentially through our official channels while maintaining strict data protection standards.

At Subchems, we prioritize security, discretion, and legal compliance in every transaction. All purchases are conducted through encrypted payment gateways, with strict adherence to Dutch regulations for research chemicals. We implement multiple safeguards: orders ship only to verified Dutch addresses in unmarked packaging, payments are processed securely (bank transfer/crypto/cards), and customer data is never stored or shared. While we ensure maximum protection on our end, customers must verify their local regulations before purchasing, as compliance with all applicable laws remains the buyer’s responsibility. For full details, review our Privacy Policy and Terms of Service.

Placing an order with us is simple and secure. First, browse our selection of research chemicals and add your desired products to the cart. Proceed to checkout, where you’ll enter your shipping details (Netherlands addresses only). Next, select your preferred payment method—bank transfer, cryptocurrency (BTC/ETH), or credit/debit card (Visa/Mastercard). After submitting your order, you’ll receive an email confirmation with payment instructions (if paying by bank transfer/crypto) or an immediate charge for card payments.

Once payment is verified (within 24 hours for bank transfers, instantly for cards/crypto), your order will process and ship via PostNL with tracking details sent to your email. For security, we require:
✔ Valid Dutch shipping address
✔ Payment from a Dutch account (if via bank transfer)
✔ Age verification (18+) upon delivery

Note: We cannot ship internationally or to PO boxes.

No, you do not need to create an account to place an order. We offer a guest checkout option for faster and more private transactions. Simply add your items to the cart, proceed to checkout as a guest, and provide only the necessary details for processing (shipping address and payment information). However, registered account holders enjoy benefits like order history tracking, faster checkout for future purchases, and exclusive updates. Rest assured, all transactions—whether through an account or guest checkout—are equally secure and handled with strict confidentiality in compliance with Dutch regulations.

Note: All orders require age verification (18+) and a valid Dutch shipping address.

For any inquiries regarding orders, products, or general questions, please contact our customer support team exclusively through our official email at info@subchems.eu or via the secure contact form on our website. We handle all communications with strict confidentiality and aim to respond within 24-48 hours during business days (Monday through Friday). When reaching out, please include your order number if applicable for quicker resolution. Due to security and compliance protocols, we do not provide support through phone calls or social media channels. For legal or regulatory matters, please clearly label your email as "Legal Inquiry" to ensure proper routing. All correspondence is protected under our privacy policy to maintain discretion and data security.

We understand that circumstances may change, but due to the nature of our products and fast processing times, order cancellations or modifications are only possible if requested within 1 hour of placement. To request a cancellation, immediately email us at info@subchems.eu with your order number and "URGENT: Cancel Order" in the subject line. Once your order enters processing (typically within 2-4 hours), we cannot cancel or alter it for safety and compliance reasons. Unfortunately, we cannot accept changes to shipping addresses, product quantities, or item selections after payment confirmation. If your package is undeliverable, it will be returned to our facility, but refunds are not issued for failed deliveries caused by incorrect addresses. For legal and operational security, all sales are final once processed.

Once your order has been processed and shipped, you will receive a confirmation email containing your PostNL tracking number and a direct link to monitor your package’s journey. Simply click the tracking link or visit the PostNL website and enter the provided tracking number for real-time updates on your shipment’s status and estimated delivery date. If you haven’t received your tracking information within 48 hours of ordering, please check your spam folder or contact our support team at info@subchems.eu with your order number for assistance. Note that tracking updates may take up to 12 hours to activate after dispatch. For security reasons, we only provide tracking details to the email address used during checkout.